moon palace cancun reviews family - An Overview

moon palace cancun reviews family - An Overview

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“If we wish to swim at a Seashore, we stop by Beach Palace (a sister resort) and invest time there.” in 33 reviews

I requested to satisfy Together with the pre-scheduling team because the constantly dismissed my requests and so they didn’t get any obligation in their Mistaken doings. They didn’t satisfy with me till the day I remaining not to mention They only disregarded my e-mails immediately after if they mentioned they'd let me understand what the resolution was. What kind of people today just overlook a customer who’s upset and is also asking to be compensated for many of the things which weren’t performed appropriately. I had to hear it from my on site coordinator who wasn’t even linked to all this. How disrespectful in your visitors to just Imagine you may dismiss us and we would disappear. How disrespectful to state you fulfilled your agreement when it wasn’t and you think that you are able to just get absent with it. I've asked for your GM’s Call several periods and however am dismissed. I will continue on to put in writing these reviews till somebody from a resort takes obligation for generating what must have been a simple and enjoyment working day a disaster. Girls in the event you are seeking a straightforward and entertaining place to system your marriage ceremony….Seem ELSEWHERE

However, it’s truly worth noting the drinking water can be a little bit murky because of the seaweed, maybe detracting from its attractiveness when compared to other Seashore Locations around the world. So, if crystal-apparent water is a necessity-have to your holiday, Moon Palace may not be The perfect option.

Could you pls advise on the current predicament and actually how Harmless could it be to journey and stay there? Thx!

Whether it’s starting your working day with yoga, signing up for a Beach front volleyball match, tackling inflatable impediment programs, or actively playing a video game of tennis or pickleball, there’s definitely anything for everyone.

Reply Hey Shagun, access out to our journey team at customercare@playadelcarmen.com and they're going to assist you discover the ideal deal greatest in your eyesight for your getaway.

We go higher than and over and above to make sure our prospects and purchasers don’t practical experience everything such as you did. It’s a disgrace you didn’t obtain us faster, but we will almost always be below in foreseeable future if you need to do opt to check out this aspect of paradise any time Later on. ? We will make sure you have a a lot better working experience all round, I assure.

Reply We have been keeping at the Moon Palace in June 2018 and I've a couple of concerns. How do we reserve our excursions and utilize the vacation resort credits for them?

Thanks for finding in touch. If You're not remaining within the Grand, There exists a surcharge for the waterpark, While you would need to Call the lodge immediately for people charges. If you are arranging on taking any excursions, let me know. Now we have plenty of terrific types at awesome special discounts.

Pete and I nevertheless experienced work to perform though we had been there and This is when we got it completed. Also, Just about every night we would depart our doorway hanger out for breakfast to generally be delivered and we would get pleasure from it below. 

Reply Thank you with the fantastic recommendations. I’d want to ask about airport transfer. The all-inclusive implies that we have been entitled to some totally free airport transfer since we've been keeping for 5 nights.

We hope you have got a great vacation. Don’t overlook if you want any help arranging tours or points to complete When you’re in this article we are privileged to boast the top fees so don’t hesitate to have again in touch.

Reply Hey Adam, we understand your Predicament. It occurs quite a bit right here from the Cancun and Riviera Maya. I will have one among our expert Journey Experts attain out for you to start discussing the ideal options for your excursion. Do you have to want just about anything in the meantime it is possible to Call me at customercare@playadelcarmen.com

Reply Hey Carol, thanks for reaching out and for studying my post it means the world. here The swimming pools will a hundred% be warm adequate for swimming this time of yr as January onwards is really the very dry season here. I'm Individually not a tremendous admirer in the Moon Palace as of not too long ago just due to the client feed-back we are finding (several of which you'll see within the feedback portion underneath).